What is Change Management (Change Enablement) in ITIL?

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Reddy 2025-02-22T06:25:29+00:00 1 Answer 6 views
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  1. Akshathadabbara
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    2025-02-22T06:33:45+00:00
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    Change Management (now called Change Enablement in ITIL 4) ensures that changes to IT services are controlled, planned, and implemented with minimal risk.

    Types of Changes:

    • Standard Change – Low-risk, pre-approved (e.g., password reset).
    • Normal Change – Requires approval (e.g., software update).
    • Emergency Change – Must be implemented ASAP (e.g., security patch).

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